·TERMS OF SERVICE
Introduction
These Terms of Service govern your use of the TrueAi website at trueai.com.sa and any services TrueAi provides through the website. They form a binding agreement between you and TrueAi Company, a Saudi company registered under Commercial Registration number 7052036550, with headquarters in Khobar, Kingdom of Saudi Arabia.
By accessing or using the website, you accept these Terms. If you do not accept these Terms, do not use the website.
These Terms do not govern the relationship between TrueAi and its clients during paid engagements. Each engagement is governed by a separate engagement contract executed between TrueAi and the client.
Services
TrueAi provides software platforms and services to organisations operating in the Kingdom of Saudi Arabia. The website serves as a public information surface for TrueAi's work and as the entry point for organisations seeking to engage TrueAi.
Engagement inquiries
Organisations interested in engaging TrueAi may submit an inquiry through the engagement application form on the website. TrueAi reviews each inquiry and responds to applicants whose inquiries align with TrueAi's current engagement model and capacity.
Submission of an inquiry does not create any obligation on TrueAi to accept the inquiry or to enter into an engagement. TrueAi exercises sole discretion in determining which inquiries to accept.
If an inquiry is accepted, the resulting engagement is governed by a separate engagement contract negotiated and executed between TrueAi and the client. The engagement contract sets out the scope of work, fees, deliverables, data handling terms, confidentiality obligations, intellectual property arrangements, and other terms specific to the engagement.
Employment applications
Individuals interested in employment with TrueAi may submit applications through the careers page. The handling of employment applications is described in the Privacy Statement.
Submission of an employment application does not create any obligation on TrueAi to consider the application, to schedule an interview, or to make an offer of employment.
Intellectual property
All content on the TrueAi website, including text, illustrations, design, typography, written material, software, and any other material, is the intellectual property of TrueAi or its licensors. All rights are reserved.
You may not copy, reproduce, modify, distribute, or create derivative works of any material on the website without prior written permission from TrueAi, except as permitted under the Saudi Intellectual Property Laws.
The TrueAi name, logo, and product names are trademarks of TrueAi. You may not use these trademarks without prior written permission from TrueAi.
User submissions
By submitting information to TrueAi through the website, by email, or by any other channel, you represent and warrant that the information is accurate, that you have the right to submit it, and that the submission does not violate any law or any third party's rights.
You grant TrueAi a non-exclusive, royalty-free, worldwide licence to use the information for the purposes described in the Privacy Statement, including evaluating engagement inquiries and employment applications.
You acknowledge that TrueAi does not undertake any confidentiality obligation in respect of information submitted through the public website, unless the information is submitted through a channel that TrueAi has identified as confidential, or unless a separate confidentiality agreement is in place between you and TrueAi.
Acceptable Use
Your use of the website is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. Violations of the Acceptable Use Policy are violations of these Terms.
Privacy
The processing of your personal data by TrueAi is governed by the Privacy Statement, which is incorporated into these Terms by reference.
Third-party links and services
The website may contain links to third-party websites or services. TrueAi does not control these third parties and is not responsible for their content, products, services, or privacy practices. Your use of any third-party website or service is at your own risk.
Disclaimers
The website is provided on an "as is" and "as available" basis. TrueAi makes no representations or warranties of any kind, whether express or implied, regarding the website, its content, or its availability, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.
TrueAi does not warrant that the website will be uninterrupted, error-free, secure, or free of malicious code. TrueAi does not warrant that any information on the website is accurate, complete, or current. Information on the website is provided for general informational purposes only and does not constitute professional advice.
Limitation of liability
To the maximum extent permitted by Saudi law, TrueAi shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the website, including loss of profits, loss of data, loss of business opportunity, or loss of goodwill, regardless of the legal theory on which the claim is based and even if TrueAi has been advised of the possibility of such damages.
TrueAi's total liability arising out of or in connection with your use of the website shall be limited to the minimum amount permitted under Saudi law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Saudi law.
Indemnification
You agree to indemnify and hold TrueAi harmless from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website, your violation of these Terms, or your violation of any third party's rights.
Termination
TrueAi may suspend or terminate your access to the website at any time, without notice, where TrueAi reasonably determines that you have violated these Terms or where TrueAi otherwise considers such action necessary or appropriate.
The provisions of these Terms that by their nature should survive termination, including those relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution, shall survive any termination.
Governing law
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall be resolved in accordance with Saudi law.
Dispute resolution
Any dispute arising out of or in connection with these Terms, the website, or your use of the website shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.
Before commencing any legal proceeding, you agree to first contact TrueAi at legal@trueai.com.sa and to attempt in good faith to resolve the dispute through direct negotiation for a period of at least thirty days.
Force majeure
TrueAi shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond TrueAi's reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, infrastructure failures, or pandemic.
Notices
Notices to TrueAi under these Terms should be sent to legal@trueai.com.sa or to TrueAi's registered address in Khobar, Kingdom of Saudi Arabia.
Notices to you under these Terms may be sent to any email address or other contact information you have provided to TrueAi, or posted on the website.
Modifications
TrueAi may modify these Terms from time to time. The most recent version is always available at trueai.com.sa. Continued use of the website following modification constitutes acceptance of the modified Terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable under Saudi law, the remaining provisions shall continue in full force and effect.
Entire agreement
These Terms, together with the Privacy Statement and the Acceptable Use Policy, constitute the entire agreement between you and TrueAi regarding the website and supersede any prior agreements on the subject matter.
Contact
For questions about these Terms, please contact TrueAi at legal@trueai.com.sa.
Last updated: 12 May 2026.